Returns & Replacements

At 800Flower, we strive to ensure every floral arrangement and home decor item arrives in perfect condition. If you are not completely satisfied with your purchase, please contact us within 24 hours of delivery to arrange a replacement or refund.

Return Process

• 1.
  Report Issue

  Contact our customer support team via phone or email within 24 hours of receiving your order, providing your order number and clear photos of the item.

• 2.
  Quality Assessment

  Our floral specialists will review your request and the provided images to verify the condition of the flowers or home accessories.

• 3.
  Approval & Collection

  Once approved, we will schedule a complimentary pickup for the original item if necessary, or provide instructions for its disposal.

• 4.
  Resolution

  Choose between a fresh replacement delivered to your door at the earliest convenience or a full credit refund to your original payment method.