Frequently Asked Questions
Everything you need to know about our floral arrangements and home delivery services.
What is the delivery timeline for fresh flowers?
We offer same-day delivery for orders placed before 2:00 PM. Orders placed after this time will be scheduled for the following day to ensure the highest quality and freshness.
How can I ensure my flowers stay fresh for longer?
Every 800Flower arrangement comes with a care guide and flower food. We recommend trimming the stems at a 45-degree angle and changing the water every two days.
Do you offer customized floral arrangements?
Yes, our expert florists can create bespoke designs tailored to your specific preferences or home decor. Please contact our concierge team directly to discuss your vision.
What is your return and refund policy?
Due to the perishable nature of our products, we do not accept returns. However, if your flowers arrive damaged or wilted, please notify us within 4 hours of delivery for a full replacement or refund.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and PayPal for a secure checkout experience.
Can I track my delivery in real-time?
Absolutely. Once your order is dispatched, you will receive a tracking link via SMS and email so you can monitor your bouquet's journey to your doorstep.